A1 Lettings is a family run, completely independent Lettings Agency with a polite and friendly team with the mindset of helping you find the right Tenant for your property.  We can offer very competitive fees, and offer you either a Full Management Service with the peace of mind that the whole matter is taken care of, full Tenant referencing is taken on all Tenants and regular inspections of the property carried out.  A full list of our charges is detailed below but we are always open to negotiation.  We also offer a Letting Only service, where you can appoint us as your Agent to find you a suitable Tenant and carry out all the required Tenant referencing.  Once the Tenant has moved into the property, it is passed over to you to run the matter yourself, again our fees are located below but we are always negotiable. If you are not happy with your current Agent, why not give us a call and talk to one of our friendly team to see how we can help you.  Terms and Conditions may apply with your current Agent and their Agency Agreement with you so we would always advise that you adhere to these terms and conditions before looking to instruct us to Let your property. As a safeguard and training aid, calls may be recorded or monitored.   IN-HOUSE COMPLAINTS PROCEDURE We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure. We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review: The Property Ombudsman Ltd Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 www.tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.