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Rise Estate Agents - Durham

3 New Elvet, Durham, DH1 3AQ

About us

Efficient, friendly service, excellent local knowledge and good value for money … That is why we are the top estate agents in Durham for happy client feedback.Since we started in 2007 we have always have based our business on honesty, transparency and great customer service.  These values will be evident from the first contact and throughout the business.  

We are members of the following schemes which give landlords and tenants, sellers and buyers, the peace of mind that your money and assets are in safe hands.

Safe Agent – Rise is fully endorsed by the SAFE AGENT Scheme. We protect landlord and tenant money through a Client Money Protection Scheme. We have to adhere to strict guidelines for managing client money including regular reconciliation and an annual independent audit of all of our client bank accounts.

The National Approved Lettings Scheme (NALS) – Voluntary membership of NALS means that we meet defined standards of customer service, is part of a Client Money Protection Scheme and has a customer complaints procedure offering independent redress. Our business transactions are independently monitored and audited by the NALS scheme. We have been a member of NALS since our inception in 2007.

The Property Ombudsman (TPO) – We have been a member of The Property Ombudsman scheme since 2007 before membership of a redress scheme for letting agents was legislated. TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents.

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* Calls to 0843 numbers will be charged at 4p/min from BT landlines. Calls from other networks may vary, and calls from mobiles and outside the UK will be higher. Calls to local numbers beginning with 01, 02 and 03 numbers will incur standard geographic charges from landlines and mobiles.