My name is Fran and I am the founder and Director of HS Homes Of Solihull.
As a landlord and property investor, I have a huge passion for property and a vast amount of experience of working alongside various sales and letting agencies. Most of these experiences have been good ones, however, there have been a number of poor ones too.
I wanted to take these experiences and build an agency that:
Puts its customers first
Listens and takes the time to understand its customers’ needs
Is reliable and trustworthy
Offers a personable and high-quality service
I have seen so many people lose their “perfect house” because of poor communication and lack of understanding which infuriates me. Understanding what the vendor and landlord want is equally as important as understanding what the buyer and the tenants’motivations to move are.
If you do not understand someone’s desire to sell and want to buy, you are relying on just “potluck”.
You will have seen this before; people who are not serious about moving, people who are viewing properties outside of their price range.
This is the information that agencies should be understanding prior to arranging a viewing and not just arranging a viewing to hit a target. I mean let’s face it, I have worked for corporate companies for a long time now,so I know how driven they are by targets, however I believe that the key to success in this industry is quality over quantity.
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