A guide to sorting out your broadband connection when moving home

Moving home can be stressful enough and so decisions about broadband might be the very last thing on your mind. Here Broadband Genie provides eight top tips to help make the process easier

Of all the utilities you need to consider when moving home, broadband is the one with the most potential for causing a headache. Water, gas and electricity are fairly straightforward in comparison, you just need to remember to note meter reads and it generally goes smoothly. However, with broadband it’s possible that you could find yourself without service for weeks or you may even end up shelling out cash for unexpected costs.

To ensure everything works according to schedule, take a look at our top tips for handling your broadband when moving.

Before you move

Check what services are available at your new address. Broadband coverage varies, so even when it’s the same area don’t assume you’ll be able to get the same level of service. If fast broadband is really important to you, you may want to take this into consideration when choosing your new home.

Speak to the providers to find out how much lead time they require for cancelling, moving and setting up services. It can be several weeks and if left too late, you could be waiting a while for installation. Also ensure the current occupier is aware that they need to cancel their services in good time or this could delay things further.

Ask your provider for confirmation of any final bills. As well as helping to keep track of finances, this will also be useful if there are unexpected charges later on. Cancellation fees may apply if you’re not staying with the same provider, even if you’re out of contract – it’s important to keep in mind that moving home does not allow you to break a contract early, without penalty.

Moving day

If you have followed the internet service provider’s (ISPs) procedures you can expect services at your old address to be cancelled and the broadband to be set up at the new address on the day you move.

If you’re cancelling a service, ask a representative at the ISP whether they need the router back, otherwise they could charge for it. If not, you could reuse it as a Wi-Fi network extender, or even sell it on eBay. If the router is returned or sold, though, remember to reset it (this can usually be done with a reset button on the back) to erase personal settings.

After your move

Once you’re in the new home and broadband is up and running, remember to give it a few days to settle down. During the initial week or so you might notice the speed fluctuating but it should eventually stabilise on what will likely be your final top speed.

Use Broadband Genie’s speed test to check the performance. When signing up for the service your ISP should have provided an approximate estimate. If the actual speed falls far below this you should raise it with the provider.

If you find the Wi-Fi signal is weak, it can be improved by using Wi-Fi boosters. Wired networking can be easily added to any home using power line adapters, which transfer data over electrical circuits.

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