A1 Lettings - Witham

A1 Lettings is a family run, completely independent Lettings Agency with a polite and friendly team with the mindset of helping you find the right Tenant for your property.  We can offer very competitive fees, and offer you either a Full Management Service with the peace of mind that the whole matter is taken care of, full Tenant referencing is taken on all Tenants and regular inspections of the property carried out.  A full list of our charges is detailed below but we are always open to negotiation. 

We also offer a Letting Only service, where you can appoint us as your Agent to find you a suitable Tenant and carry out all the required Tenant referencing.  Once the Tenant has moved into the property, it is passed over to you to run the matter yourself, again our fees are located below but we are always negotiable.

If you are not happy with your current Agent, why not give us a call and talk to one of our friendly team to see how we can help you.  Terms and Conditions may apply with your current Agent and their Agency Agreement with you so we would always advise that you adhere to these terms and conditions before looking to instruct us to Let your property.

As a safeguard and training aid, calls may be recorded or monitored.

IN-HOUSE COMPLAINTS PROCEDURE

We are
committed to providing a professional service to all our clients and
customers.  When something goes wrong, we need you to tell us about
it.  This will help us to improve our standards.

If you have a
complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the
timeframes set out below (if you feel we have not sought to address your
complaints within eight weeks, you may be able to refer your complaint to the
Property Ombudsman to consider without our final viewpoint on the matter).

What will
happen next?

• We will send you a letter acknowledging receipt of
  you complaint within three working days of receiving it, enclosing a copy of
  this procedure.

  We will then investigate your complaint. This will
  normally be dealt with by the office manager who will review your file and
  speak to the member of staff who dealt with you.  A formal written outcome
  of our investigation will be sent to you within 15 working days of sending the
  acknowledgement letter.

• If, at this stage, you are still not satisfied, you
  should contact us again and we will arrange for a separate review to take place
  by a senior member of staff.

• We will write to you within 15 working days of
  receiving your request for a review, confirming our final viewpoint on the
  matter.

If you remain
dissatisfied, you can then contact The Property Ombudsman to request an
independent review:

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

Please note
the following:

You will need
to submit your complaint to The Property Ombudsman within 12 months of receiving
our final viewpoint letter, including any evidence to support your case.

The Property
Ombudsman requires that all complaints are addressed through this in-house
complaints procedure, before being submitted for an independent review.